TERMS AND CONDITIONS OF THE ONLINE STORE

The online store alexandrakubas.com respects consumer rights. Consumers may not waive the rights granted to them by the Polish Consumer Rights Act of 30 May 2014. Contractual provisions less favourable to the consumer than those of that Act are invalid and are replaced by the provisions of the Act. These Terms and Conditions are therefore not intended to exclude or limit any consumer rights arising from mandatory provisions of law, and any doubts shall be interpreted in favour of the consumer. In the event of any inconsistency between these Terms and Conditions and such provisions, the latter shall prevail. If the Customer is a consumer habitually resident in another Member State of the European Union or in the United Kingdom, the mandatory consumer protection provisions of the law of that country remain applicable and are not affected by the choice of Polish law.

1. GENERAL PROVISIONS

1.1. The Online Store, available at alexandrakubas.com, conducts retail and wholesale distance sales of cosmetic products and is owned by Likama Sp. z o.o., place of business: ul. Cząstkowska 34, 01-678 Warsaw, Poland, VAT ID (NIP): PL5223146163, REGON: 382254931, e-mail: [email protected], telephone: +48 603 767 631. Correspondence address: ul. Cząstkowska 34, 01-678 Warsaw, Poland.

1.2. These Terms and Conditions are addressed both to consumers and to businesses using the Online Store, unless a given provision expressly applies only to consumers or only to businesses.

1.3. The controller of personal data processed in connection with these Terms and Conditions is the Service Provider. Personal data are processed for the purposes, to the extent and on the principles set out in these Terms and Conditions and in the Privacy Policy. Providing personal data is voluntary. Every person whose personal data are processed by the Service Provider has the right to access, update and correct them.

1.4. Definitions:

1.4.1. WORKING DAY – one day from Monday to Friday, excluding public holidays in Poland.

1.4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

1.4.3. ORDER FORM – an Electronic Service; an interactive form available in the Online Store enabling an Order to be placed, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the delivery and payment method.

1.4.4. CUSTOMER – (1) a natural person with full legal capacity and, in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organisational unit without legal personality to which the law grants legal capacity – who has concluded or intends to conclude a Sales Agreement with the Seller.

1.4.5. CIVIL CODE – the Polish Civil Code of 23 April 1964 (Journal of Laws of 1964, No. 16, item 93, as amended).

1.4.6. ACCOUNT – an Electronic Service; a set of resources in the Service Provider’s IT system, identified by an individual name (login) and password provided by the Service User, in which the data provided by the Service User, information about Orders placed in the Online Store and the balance of points in the Loyalty Programme are stored.

1.4.7. NEWSLETTER – an Electronic Service; an electronic distribution service provided by the Service Provider by e-mail, enabling all Service Users who use it to automatically receive periodic editions of the newsletter containing information about Products, new arrivals and promotions in the Online Store.

1.4.8. PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller.

1.4.9. TERMS AND CONDITIONS – these terms and conditions of the Online Store.

1.4.10. ONLINE STORE – the Service Provider’s online store available at: alexandrakubas.com.

1.4.11. SELLER, SERVICE PROVIDER – Likama Sp. z o.o., place of business: ul. Cząstkowska 34, 01-678 Warsaw, Poland, VAT ID (NIP): PL5223146163, REGON: 382254931, e-mail: [email protected], telephone: +48 603 767 631. Correspondence address: ul. Cząstkowska 34, 01-678 Warsaw, Poland.

1.4.12. SALES AGREEMENT – an agreement for the sale of a Product concluded or to be concluded between the Customer and the Seller via the Online Store.

1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service User via the Online Store.

1.4.14. SERVICE USER – (1) a natural person with full legal capacity and, in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organisational unit without legal personality to which the law grants legal capacity – using or intending to use an Electronic Service.

1.4.15. CONSUMER RIGHTS ACT, ACT – the Polish Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).

1.4.16. ORDER – the Customer’s declaration of intent, submitted via the Order Form, aimed directly at concluding a Sales Agreement for a Product with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.

2.1.1. Account – the Account can be used after the Service User completes three consecutive steps: (1) filling in the Registration Form, (2) clicking the “Create account” button and (3) confirming the creation of the Account by clicking the confirmation link sent automatically to the e-mail address provided. The Registration Form requires the following data: name and surname / company name, address (street, house/flat number, postcode, town, country), e-mail address, contact telephone number and password. Service Users who are not consumers are required to provide at least their name and surname, e-mail address and password.

2.1.2. The Account Electronic Service is provided free of charge for an indefinite period. The Service User may delete the Account at any time without giving a reason by sending a relevant request to the Service Provider, in particular by e-mail to [email protected] or in writing to the correspondence address: ul. Cząstkowska 34, 01-678 Warsaw, Poland.

2.1.3. Order Form – use of the Order Form begins when the Customer adds the first Product to the electronic basket. The Order is placed after two consecutive steps: (1) filling in the Order Form and (2) clicking the “Place order” button (or equivalent). Until then, the Customer may modify the data entered. The Order Form requires the following data: name and surname / company name, address (street, house/flat number, postcode, town, country), e-mail address, contact telephone number, and data concerning the Sales Agreement: Product(s), quantity, place and method of delivery, payment method. Customers who are not consumers are also required to provide the company name and VAT number.

2.1.3.1. The Order Form Electronic Service is provided free of charge, is a one-off service and ends when the Order is placed or when the Service User stops placing the Order.

2.1.4. Newsletter – the Newsletter is used after entering, in the “Newsletter” section of the Online Store, the e-mail address to which subsequent editions are to be sent and clicking “Subscribe”. It is also possible to subscribe by ticking the relevant box when creating an Account.

2.1.4.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service User may unsubscribe at any time without giving a reason by sending a request to the Service Provider or by clicking the unsubscribe link included in every Newsletter e-mail.

2.2. Technical requirements: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) an up-to-date web browser (e.g. Mozilla Firefox, Google Chrome, Safari); (4) recommended minimum screen resolution: 1024×768; (5) cookies and JavaScript enabled in the browser.

2.3. The Service User shall use the Online Store in accordance with the law and good practice, respecting personal rights as well as the copyright and intellectual property rights of the Service Provider and third parties. The Service User shall provide data that are true. Providing unlawful content is prohibited.

2.4. Complaints concerning Electronic Services:

2.4.1. Complaints may be submitted in writing to the correspondence address or by e-mail to [email protected].

2.4.2. The Service Provider will respond to the complaint without undue delay and no later than 14 calendar days from its receipt.

3. CONCLUSION OF THE SALES AGREEMENT

3.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order using the Order Form.

3.2. Product prices shown in the Online Store are given in Polish zloty (PLN), euro (EUR) or pound sterling (GBP), depending on the currency selected, and include taxes. For deliveries to the United Kingdom, prices include UK VAT. If the Customer pays in a currency other than the one selected in the Online Store, the Customer’s bank or payment provider may apply its own exchange rate and fees.

3.2.1. Whenever a price reduction is announced, the Seller also displays the lowest price of the Product in the 30 days preceding the reduction, in accordance with the Omnibus Directive.

3.2.2. The Customer is informed of the total price of the Product including taxes, as well as delivery costs (transport, postal services) and any other costs, on the pages of the Online Store while placing the Order.

3.3. Procedure for concluding the Sales Agreement:

3.3.1. After the Order is placed, the Seller promptly confirms its receipt and acceptance for fulfilment by sending an e-mail to the address provided by the Customer. The Sales Agreement is concluded when the Customer receives this e-mail.

3.4. The content of the Sales Agreement is recorded, secured and made available to the Customer by making these Terms and Conditions available in the Online Store and by sending the Customer an order confirmation e-mail.

4. PAYMENT METHODS AND DEADLINES

4.1. The Seller offers the following payment methods:

4.1.1. Bank transfer to the Seller’s bank account.

4.1.2. Electronic payments and card payments via Montonio, Przelewy24.pl and Revolut, including instant transfers, card payments and Google Pay and Apple Pay wallets.

4.1.3. Electronic and card payment transactions are processed by authorised payment service providers, according to the Customer’s choice.

4.2. Payment deadline: when paying by bank transfer, electronic payment or card, the Customer is obliged to make the payment within 1 calendar day of concluding the Sales Agreement.

5. DELIVERY COSTS, METHODS AND TIMES

5.1. Products are delivered within the European Union and to the United Kingdom.

5.2. Delivery is subject to a charge unless the Sales Agreement provides otherwise. Delivery costs are shown to the Customer on the Shipping page and while placing the Order.

5.3. The Seller delivers Products by courier and, in selected countries, to pick-up points and parcel lockers. The available delivery methods are shown while placing the Order.

5.4. Products are dispatched within a maximum of 24 hours on Working Days from the moment the payment is credited to the Seller’s account, unless a different time is shown on the Product page before payment (e.g. made-to-order or pre-order products). Information on the delivery time is always visible before the Order is confirmed, under the “Add to basket” button.

6. LACK OF CONFORMITY OF GOODS WITH THE CONTRACT (CONSUMER COMPLAINTS)

6.1. This section applies to Sales Agreements concluded with Customers who are consumers or businesses entitled to consumer rights under Polish law. The basis and scope of the Seller’s liability towards the consumer for lack of conformity of goods with the contract are set out in the Consumer Rights Act (in particular Articles 43a et seq.).

6.2. The Seller is liable for any lack of conformity of the goods with the contract that exists at the time of delivery and becomes apparent within two years of delivery.

6.3. If the goods do not conform to the contract, the consumer may request their repair or replacement. Due to the nature of the Products (cosmetics), repair is usually impossible or would involve excessive costs; the Seller therefore first offers to replace the defective Product with a new one free from defects.

6.4. A complaint may be submitted by the Customer, for example:

6.4.1. in writing to the correspondence address: ul. Cząstkowska 34, 01-678 Warsaw, Poland;

6.4.2. by e-mail to [email protected].

6.5. The Seller will respond to the complaint without undue delay and no later than 14 calendar days from its receipt.

6.6. The consumer makes the goods available to the Seller for repair or replacement. The Seller collects the goods at its own expense.

6.7. If the goods do not conform to the contract, the consumer may declare a price reduction or withdraw from the contract where: (1) the Seller has refused to bring the goods into conformity with the contract; (2) the lack of conformity persists despite the Seller’s attempts to bring the goods into conformity; (3) the lack of conformity is so significant that it justifies a price reduction or withdrawal from the contract without first using repair or replacement.

7. OUT-OF-COURT COMPLAINT AND DISPUTE RESOLUTION

7.1. Detailed information on out-of-court methods of handling complaints and pursuing claims available to consumers in Poland can be found on the website of the Polish Office of Competition and Consumer Protection (UOKiK): uokik.gov.pl.

7.2. Consumers resident in the European Union may also obtain free help and information about their rights in cross-border disputes from the European Consumer Centre in their country (ECC-Net).

8. RIGHT OF WITHDRAWAL

8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for the costs referred to in point 8.6, in accordance with the Consumer Rights Act.

8.2. The withdrawal statement may be sent in particular by e-mail to [email protected]. Returns can also be registered using the returns form; more information is available on the Returns page.

8.3. The withdrawal period begins when the consumer, or a third party indicated by the consumer other than the carrier, takes possession of the Product.

8.4. The Seller will refund all payments received from the consumer, including delivery costs (except for additional costs resulting from a delivery method other than the cheapest standard delivery offered in the Online Store), without undue delay and no later than 14 calendar days from receiving the withdrawal statement.

8.5. The consumer shall return the Product without undue delay and no later than 14 calendar days from the date of withdrawal to the following address: ul. Cząstkowska 34, 01-678 Warsaw, Poland.

8.6. The consumer bears the direct costs of returning the Product.

8.7. The right of withdrawal does not apply, among others, to contracts for Products supplied in sealed packaging which cannot be returned for health protection or hygiene reasons if the packaging has been opened after delivery (e.g. opened cosmetics).

9. PROVISIONS CONCERNING BUSINESSES

9.1. This section applies only to Customers and Service Users who are not consumers and who are not natural persons concluding a contract directly related to their business activity where the contract shows that it is not of a professional nature for them.

9.2. The Seller may withdraw from a Sales Agreement concluded with such a Customer within 14 calendar days of its conclusion without giving a reason.

9.3. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under the statutory warranty for defects towards a Customer who is not a consumer is excluded.

9.4. Any disputes between the Seller and a Customer who is not a consumer shall be submitted to the court competent for the Seller’s registered office in Poland. This jurisdiction clause does not apply to consumers, to whom the mandatory rules of the European Union and of the country of their habitual residence remain applicable.

10. PERSONAL DATA IN THE ONLINE STORE

10.1. The controller of personal data is Likama Sp. z o.o.

10.2. Detailed rules for the processing of personal data and the rights of Customers in this respect are set out in the Privacy Policy available in the Online Store.

10.3. The Customer has the right to access, rectify, erase or restrict the processing of their data by contacting [email protected].

11. REVIEWS, THEIR VERIFICATION AND DISCOUNTS

11.1. Verification of reviews: the Seller ensures that the Product reviews published in the Online Store come from Customers who have actually purchased the product. Verification consists in allowing only Customers who have made a purchase in the Online Store to post reviews.

11.2. Collection process: to obtain a verified review, the Seller sends the Customer an e-mail with an individual link to the review form. The e-mail is sent automatically, once, 7 days after the Order has been delivered.

11.3. Reward for a review: in return for posting a review (whether positive or negative), the Customer receives a one-time discount code worth 10% on a future purchase in the Online Store. The code is sent to the Customer’s e-mail address once the review has been approved. The discount cannot be combined with other promotions unless the terms of a given promotion provide otherwise.

11.4. Prohibition of unlawful content: it is forbidden to post reviews containing unlawful or vulgar content, content inciting hatred or advertising competitors. The Seller reserves the right not to publish such content.

12. LOYALTY PROGRAMME AND POINTS

12.1. Participation: only Customers with a registered Customer Account in the Online Store take part in the loyalty programme. No points are awarded for purchases made without registration (“as a guest”).

12.2. Earning points: for every full PLN 10 (gross) spent on cosmetics available in the Online Store, the Customer receives 1 loyalty point. Delivery costs are not included in the amount on which points are calculated.

12.3. Value of points: points are converted into fixed-amount discounts, where 1 point corresponds to PLN 1 (one Polish zloty) to be used on future purchases in the Online Store.

12.4. Validity of points: points are valid for 1 year (12 months) from the date they are awarded. Before the points expire, the Customer will receive a reminder e-mail about the approaching expiry and the possibility of using them. After this period, unused points expire.

12.5. Using points: the Customer may use the points to reduce the value of a future order. A maximum of 200 points (corresponding to a discount of PLN 200) may be used per order. The use of points may not reduce the value of the products in an Order below PLN 100 (excluding delivery costs) – a discount coupon issued for points will be accepted if the value of the products after the discount is at least PLN 100. For Orders in EUR or GBP this threshold corresponds to the equivalent of PLN 100 at the exchange rate applied in the Online Store (for example, at the rate applied on 14 October 2026: approx. EUR 23.15 or GBP 19.82). Points cannot be exchanged for cash.

12.6. The points balance can be checked after logging in to the Customer Account.

12.7. Purchases in other currencies: for Orders paid in euro (EUR) or pound sterling (GBP), points are calculated on the equivalent value of the Order in Polish zloty, at the exchange rate applied in the Online Store when the Order is placed. Likewise, when used, a point corresponds to the equivalent of PLN 1 in the currency of the Order. For example, at the exchange rate applied in the Online Store on 12 October 2026: 1 point is awarded for every approx. EUR 2.32 or GBP 1.98 spent, and 1 point corresponds to a discount of approx. EUR 0.23 or GBP 0.20. Exchange rates may change.

12.8. Practical information: a practical explanation of the Loyalty Programme is available on the Loyalty programme page. In the event of any discrepancy, these Terms and Conditions prevail.

13. FINAL PROVISIONS

13.1. Contracts concluded via the Online Store are concluded in Polish. This English translation of the Terms and Conditions is provided for information only; in the event of any discrepancy in interpretation, the Polish version shall prevail.

13.2. The Service Provider reserves the right to amend the Terms and Conditions for important reasons, namely: changes in the law, changes in payment or delivery methods.

13.3. In the event of changes to the Terms and Conditions, Customers with an Account will be notified by e-mail.

13.4. Matters not regulated by these Terms and Conditions are governed by the generally applicable provisions of Polish law, in particular the Civil Code, the Act on the Provision of Electronic Services and the Consumer Rights Act. The mandatory provisions of the law of the country of the consumer’s habitual residence, in particular in the field of consumer protection, remain applicable and are not affected by this choice-of-law clause.